Last Updated: March 2026

 

Thank you for shopping on Bewabig5 Global Market
This Refund and Return Policy explains the conditions under which refunds, returns, and exchanges may be requested for purchases made on our platform.

By placing an order on the platform, you agree to this policy.

 

1. Marketplace Policy

Bewabig5 Global Market is an online marketplace that connects buyers and independent sellers.

Products listed on the platform are sold by individual vendors, and return or refund eligibility may depend on the seller’s specific policies.

 

However, the following general guidelines apply to all orders placed through the platform.

 

2. Eligibility for Returns

You may request a return if:

• 1. The product received is damaged
• 2. The product is defective
• 3. The wrong item was delivered
• 4. The product is significantly different from the description

Return requests must be submitted within 7 days after receiving the product.

 

3. Non-Returnable Items

Some products may not be eligible for return, including:

• 1. Perishable goods
• 2. Personal care products
• 3. Digital products or downloads
• 4. Items marked “non-returnable” by the seller
• 5. Products damaged due to misuse

 

4. Return Process

To request a return:

• 1. Contact the seller or platform support
• 2. Provide your order number and details of the issue.
• 3. If required, submit photos of the product showing the problem
• 4. Follow the instructions provided for returning the item.

The seller will review the request before approving a return.

 

5. Refunds

Once a return is approved and the product is received and inspected:

• 1. A refund may be issued to the original payment method
• 2. Refund processing time may take 5–10 business days

In some cases, sellers may offer:

• 1. Product replacement
• 2. Store credit
• 3. Partial refund

 

6. Shipping Costs

• . If the return is due to a seller mistake or defective product, the seller may cover return shipping costs.
• . If the return is due to buyer preference, shipping costs may not be refunded.

 

7. Order Cancellations

Orders may be canceled if:

• . The seller has not yet shipped the product
• . The product is out of stock
• . Payment could not be processed

If payment has already been completed, a refund will be issued.

 

8. Disputes

If a buyer and seller cannot resolve a return or refund issue, Bewabig5 Global Market may review the case and assist in resolving the dispute.

The platform reserves the right to make a final decision based on available evidence.

 

9. Fraud Prevention

To protect buyers and sellers, the platform may investigate suspicious refund or return requests.
Fraudulent claims may result in:

• 1. Account suspension
• 2. Cancellation of refunds
• 3. Permanent removal from the platform

 

10. Changes to This Policy

We may update this Refund Policy at any time. Updated versions will be posted on this page with the updated date.

 

11. Contact Us

If you have questions about refunds or returns, please contact:

Bewabig5 Global Market

• Phone: +255 689 101 535
• Email: support@bewabig5globalmarket.co.tz